Refund Policy

Salf is sold on monthly subscription plans that bill in advance. Except as expressly set out in this policy or as required by applicable law, fees paid for a monthly subscription period are non-refundable, including on cancellation, downgrade, account closure, or non-use during the period.

You may cancel at any time from the Manage billing portal linked from your Billing page. Cancellation stops future automatic renewal. You retain access to your current plan's features and usage capacity through the end of the billing period you have already paid for. No prorated refund is issued for the unused portion of that period.

Downgrades take effect at the end of the current billing period. We do not refund or credit the price difference between the current plan and the lower plan for the remainder of the paid period.

Upgrades take effect immediately and are prorated by Stripe. The proration credit for the unused portion of your previous plan is applied automatically to the upgrade charge. No cash refunds are issued for proration.

If you were charged twice for the same subscription period due to a system error, we will refund the duplicate charge in full. Email billing@salf.ai with the invoice numbers involved and we will process the refund once we have confirmed the duplication.

If a confirmed, sustained outage of Salf's core service (as opposed to a third-party outage such as Google, Anthropic, or Apollo) prevents you from using the Service for a material portion of a billing period, contact us at billing@salf.ai. We may, at our discretion, issue a prorated service credit applied to your next invoice. Third-party outages, deliverability decisions by mailbox providers, and usage limits reached in the normal course of the plan are not eligible.

We prefer to resolve billing disputes directly. If you believe a charge is incorrect, please contact us before initiating a chargeback with your card issuer. A chargeback filed without first contacting us may result in immediate suspension of your account pending resolution.

Nothing in this policy limits any non-waivable refund or cancellation right you may have under applicable law (for example, consumer-protection laws in your jurisdiction). Where such a right applies, it prevails over this policy to the extent of any conflict.

Refund requests should be sent to billing@salf.ai from the email address associated with your Salf account and include the Stripe invoice number(s) at issue. Approved refunds are issued to the original payment method through Stripe and may take 5–10 business days to appear on your statement.

We may update this Refund Policy from time to time. Material changes take effect on your next renewal after we post the revised policy or notify you.